News

Watch this space! Pentland Plumbing has some big projects coming up that we can't wait to share with you. For the time being, keep up to date with some of our previous news annoucements.

After the retirement of Keith & Stevie Neil, Pentland Plumbing now service the customers of Castle Heating whilst maintaining their high degree of excellence and customer service. Bill Matthews has joined us after a long and rewarding career with Castle Heating. 

Since it was launched in 1991, OFTEC has played a leading role in raising standards within the heating industries of both the UK and the Republic of Ireland. 

Pentland Plumbing has been really busy recently, so we have taken on more staff, with the latest member of our team OFTEC qualified.

OFTEC have been really helpful with our company registration. They want more companies to become involved with them, as they aim to promote the highest professional standards across the industry and provide efficient service and support for customers.

 With our skilled and OFTEC qualified technician, Pentland Plumbing now offers the following oil-based services for both residential and commercial clients:

  • Installing domestic oil-fired appliances (for heating or cooking)

  • Installing oil tanks or other equipment associated with oil-fired appliances

  • Installing central heating and hot water systems (including unvented hot water)

  • Commissioning and servicing oil-fired boilers, cookers and associated equipment

  • Specifying oil heating systems

To find out how we can help with your heating and plumbing needs, please contact us.

Pentland Plumbing founder Keith Hooper started the company on the 1st September 1998. Originally managing a job for another firm, Keith’s honesty and hard work saw him approached and asked to do the job directly by the Site Agent.

A local cartoonist came up with a few logos for Keith, with the ‘lucky plumber’ logo becoming the favourite choice. Within a few years, other companies started using the logo on their own vans – albeit with different coloured dungarees!

 

But now copyrighted, the logo will only be found on Pentland Plumbing vans. We try and keep modern and clean vans as this matches our approach to jobs.

Keith Hooper - “I started doing local jobs in Portchester, before moving further afield. And then 5-6 years ago we got involved with an office fit out company and from there we really turned a corner.

Everyone thinks Pentland Plumbing is just commercial and so that means any residential services will cost a lot more money. But at the end of the day, we are still working with toilets, basins, taps and heaters.

 

So, I came up with the strategy of keeping everything the same price. It doesn’t matter if I’m working for Mrs Smith in Fareham or for a national chain. I charge the same. It just works, and my customers appreciate that.

We currently work for a variety of domestic and commercial clients. The latter include Prezzo Restaurants, where we have supported all over the south, from Margate down to Cornwall. We’ve been everywhere for them.

Portsmouth Football Club is another great client. As a local fan and season ticket holder, I sent the MD a letter after I realised that they were paying way over the odds. I managed to save the club money, whilst working for them. It’s been a brilliant relationship and also opened more doors for us. We’ve even done work at the CEO’s residential home, fitting a boiler on transfer deadline day!

We’ve never been a company to say, ‘we could make a bit more money out of this one’. We’re upfront and honest and our long term residential and commercial clients are testament to that. Here’s to the next 21 years!”

The Pentland Plumbing team was recently contacted by the team at St Mary’s Church, based inside Portchester Castle, as their Wilo central heating pump had failed.

Our director Keith met up with our service engineer Tom to replace the pump straight away allowing the evening's church meeting go ahead in the warm.

Keeping our customers cosy as the nights draw in is all in a day’s work for Pentland Plumbing, although we must admit it's not everyday we get called out to such a stunning location.

 

But it did seem quite a fitting job seeing as we now also look after all of Castle Heating's loyal customers.